Reference

What cucikiss Does With Your Personal Information

When you open an account or make a deposit — whether through Touch 'n Go eWallet, Boost, or GrabPay — you share data with us.

Account data handled securelyPayment data protected at every stepYour right to request, correct or deleteContact us directly for any data queryApplies where local law permits

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What This Privacy Policy Covers and Why It Applies to You

cucikiss Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

cucikiss collects personal data in three main ways: when you register an account, when you make a transaction, and when you interact with our support channels. Registration data includes your name, contact number, and email address. Transaction data covers the payment method you used — Touch

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'n Go eWallet, Boost, GrabPay, DuitNow or FPX — along with the amount and timestamp of each transfer. We do not store your full wallet credentials; only the reference details needed to match a deposit or withdrawal to your account are kept. Support interactions, including live
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chat transcripts, may be retained to resolve disputes and improve how we handle future queries. Cookies and session data collected through your browser help us keep your account session active and remember your preferred currency display. You can clear these at any time from your device
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settings without losing your account. We process your data only for purposes directly tied to running your account, verifying your identity, and meeting our obligations under applicable law. Data is not sold to third parties for marketing. If you are in George Town or anywhere else
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in Malaysia, the same policy applies consistently — access and data rights depend on what local law permits in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage the Data We Hold

Holding your data is a responsibility we take seriously. From the moment you complete a deposit via GrabPay or Boost to the point a withdrawal is verified against your account name, every data point passes through access-controlled systems. Here is how we approach the four key areas that matter most to your account security and data rights.

Encryption in Transit and at Rest SSL encryption covers every data exchange between your device and our servers. Stored account and payment records sit in access-controlled databases that internal staff access only on a need-to-know basis.

Cookie Use and Your Choices We use session cookies to keep your login active and preference cookies to remember your display settings. You can block or clear these from your mobile or desktop browser at any point; your account data is not affected.

Data Retention Periods Account data is kept for as long as your account remains active and for the period required after closure under applicable law. Payment transaction records are retained in line with financial record-keeping obligations — we do not keep them longer than necessary.

Who Can See Your Data Your personal and payment data is not shared with advertisers or data brokers. We share only what is required for payment processing — for example, confirming a Touch 'n Go eWallet reference — or what is legally required by a competent authority.

DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to see what data we hold on your account, request a correction, or ask us to delete information we no longer need to keep, we have three direct channels. Each one connects you to a team member who can access your account file and respond with specifics — not a generic auto-reply. Response times vary by channel and query complexity; data access requests are typically handled within the period required by applicable law.

Team online

Live Chat

Start a live chat session from inside your logged-in account. Quote your registered account email and state your data request clearly so the agent can pull your file.

Email Support

Send a written data request to our support email address. Include your account username, the data in question, and whether you want to access, correct or remove it.

Account Help Centre

Your account settings panel includes a privacy request form. Log in, navigate to Account Help, and submit the form — it routes directly to our data team without waiting in a general queue.

Common Questions About Your Data and This Policy

These are the questions we get asked most often about data, account privacy, and how to exercise your rights on cucikiss. If your question is not covered here, use the live chat or account help form described above.

We collect your name, mobile number, email address, and the payment method you link to your account — such as Touch 'n Go eWallet, Boost or GrabPay. We do not collect payment credentials or full wallet account numbers.

Yes. Submit a data access request through the Account Help form or by emailing support. We will compile your account data and respond within the timeframe required by applicable law in your region.

Log in, open the Account Help section, and submit a deletion request. We will remove data we are not legally required to retain. Some transaction records must be kept for the period required under applicable financial law.

We share data only where it is necessary to process a payment — for example, passing a reference number to confirm a DuitNow or FPX transfer — or where a competent legal authority requires disclosure. We do not sell or rent your data.

Your active account data is deactivated immediately. Transaction and identity records are retained for the period required by applicable law, after which they are deleted from our systems. You can request confirmation of this timeline via email support.

Session and preference cookies run on both mobile browsers and the mobile web experience. You can clear them from your device browser settings at any time. Clearing cookies logs you out of the current session but does not affect your saved account details.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Dealer Lobby Appcucikiss App

What cucikiss Does With Your Personal Information

How We Protect and Manage the Data We Hold

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Common Questions About Your Data and This Policy

01 What personal data does cucikiss collect when I register?

02 Can I ask to see all the data cucikiss holds on my account?

03 How do I ask cucikiss to delete my data?

04 Does cucikiss share my data with anyone outside the platform?

05 What happens to my data if I close my cucikiss account?

06 How does cucikiss handle cookies on mobile devices?

Privacy Policy

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