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Terms Conditions That Govern Your cucikiss Account

These terms set out the rules between you and cucikiss — what you agree to when you open an account, how your wallet and deposits are handled, and what happens when something needs to be resolved.

Account eligibility conditions applyTouch 'n Go eWallet, Boost, GrabPay coveredWithdrawal verification steps includedDispute resolution process outlinedSubject to Malaysian jurisdiction context

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe something has been applied incorrectly to your account, reach out to our support team directly. We handle terms-related queries through live chat and a dedicated account email channel. Players in George Town and across Malaysia can access support through the same channels — there is no regional restriction on who can raise a terms query.

Team online

Live Chat

Start a live chat session from your account dashboard to raise a terms question. Our team will confirm which clause applies to your situation.

Account Email

Email our account team with your query and account reference number. We aim to respond with a clear clause-by-clause explanation.

In-App Support

Access the Help section directly from the mobile interface. Tap Support, select Terms Query, and submit your question without leaving the app.

What These Terms Cover and How They Apply

cucikiss Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a cucikiss account, you confirm that you have read, understood, and accepted every clause in these terms. The terms apply to all activity on your account — including deposits made through Touch 'n Go eWallet, Boost, or GrabPay, withdrawals processed via DuitNow or FPX,

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and any gameplay session on our platform. We may update these terms when operational or regulatory requirements change; continued use of your account after a notice of change means you accept the updated version. It is your responsibility to check this page periodically. If you disagree
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with any amendment, you may close your account by contacting our support team before the change takes effect. These terms do not override any applicable Malaysian law — where a conflict exists, the relevant law prevails. Eligibility to hold an account is subject to local law
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and is only extended where permitted in your region. We hold no liability for losses arising from your failure to read these terms before transacting.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY STANDARDS

How We Uphold These Terms on Your Account

Our approach to these terms is built around clarity and consistent application. Whether your account was funded through a GrabPay transfer or a DuitNow bank link, the same rules govern every transaction. We log every account action — deposits, withdrawals, session activity — so that any dispute can be reviewed against an accurate record. If you ever feel a term has been misapplied, you have a documented path to raise it.

Transaction Records

Every deposit and withdrawal — whether via Boost, Touch 'n Go eWallet, or FPX — is logged with a timestamp and reference number accessible from your account history.

Account Security

Your account is protected by OTP verification at login and at withdrawal. These steps are part of your terms obligations and protect both sides from unauthorised activity.

Data Handling

Personal data collected at registration is used solely to verify your account and process transactions. We do not share your data with third parties outside what these terms permit.

Amendment Notices

When these terms change, we post a notice on the platform before the new version takes effect. You can request a summary of what changed by contacting our support team.

Answers to Common Terms & Conditions Questions

These questions cover what Malaysia account holders most often ask when reviewing our terms. If your question is not listed here, our live chat team can walk you through the relevant clause directly.

Yes. All deposit methods — including Touch 'n Go eWallet, Boost, and GrabPay — are subject to the same account terms. The payment rail does not change your obligations or ours.

You may close your account before the updated terms take effect. Contact our support team to initiate the closure, and any remaining wallet balance will be processed through the standard withdrawal path.

No. Our terms permit one account per person. Duplicate accounts may be suspended and balances reviewed. If you have lost access to your original account, contact support to recover it.

Log into your account, go to Account History, and download the transaction log. For sessions or records beyond what the dashboard shows, email our account team with your reference number.

Raise it through live chat or the account email channel. Quote the specific clause you believe was misapplied. Our team will review the transaction record and respond with a written explanation.

The same terms apply across all supported regions in Malaysia. Access itself depends on local law and is available where local law permits, but the account rules do not vary by city or state.

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